Privacy Policy

Last updated: August 3, 2026

This Privacy Policy describes how Sahyog Metal Products ("Memorra", "we", "us", "our"), operating the website memorra.co (the "Site"), collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from memorra.co, or otherwise communicate with us.

By using the Site, you agree to the collection and use of information in accordance with this Privacy Policy.

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1. Who We Are

Memorra is a brand owned and operated by Sahyog Metal Products, a proprietorship firm registered in India.

• Registered Address: Ghanshyam Paper Bond Industries, Sahajanand Industrial, Plot No 31, Virani Aghat, Dhebar Road, Kotharoya, Rajkot, Gujarat, 360002
• GSTIN: 24EKFPD9605F1ZD
• Email: admin@memorra.co

2. Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies installed on your device. We refer to this automatically collected information as "Device Information."

We collect Device Information using the following technologies:

• Cookies — data files placed on your device, used to remember your browsing actions and preferences.
• Log files — track actions occurring on the Site, and collect data including IP address, browser type, internet service provider, referring/exit pages, and date/time stamps.
• Web beacons, tags, and pixels — including the Meta (Facebook/Instagram) Pixel and Google Analytics/Google Ads tags, which help us understand how you use the Site and measure the effectiveness of our advertising.

When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (processed securely via Razorpay — see Section 5), email address, and phone number. We refer to this as "Order Information."

When we talk about "Personal Information" in this Privacy Policy, we are talking about Device Information and Order Information.

3. How We Use Your Personal Information

We use the Order Information we collect generally to:

• Fulfil orders placed through the Site (including processing payment, arranging shipping, and providing invoices/order confirmations)
• Personalize products as per your order specifications (e.g., name engraving)
• Communicate with you regarding your order, including order updates, delivery status, and support requests
• Screen orders for potential risk or fraud
• Provide you with information or advertising relating to our products or services, where this is in line with your preferences and applicable law

We use the Device Information we collect to help us screen for potential risk and fraud, and more generally to improve and optimize our Site (for example, by generating analytics about how customers browse and interact with the Site) and to run and measure the success of our advertising campaigns on Google Ads and Meta Ads.

4. Sharing Your Personal Information

We share your Personal Information with third parties to help us use it as described above. For example:

• We use Razorpay to process payments — please see the Razorpay Privacy Policy for more information on how they handle your data.
• We use third-party logistics/courier partners to fulfil and deliver your orders, who receive your name, address, and contact number for this purpose.
• We use Google Analytics, Google Ads, and Meta (Facebook/Instagram) Ads to help us understand how customers use the Site and to run advertising — you can opt out of Google Analytics by visiting tools.google.com/dlpage/gaoptout, and manage Meta's ad preferences via your Facebook/Instagram account settings.

We do not sell your Personal Information to third parties.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

5. Payment Security

All payments made on the Site are processed through Razorpay, a PCI-DSS compliant payment gateway. We do not store your card, UPI, or net banking credentials on our servers. For personalized orders, a token/confirmation amount (or full prepayment) is collected at checkout — see our [Refund & Return Policy] and [Terms & Conditions] for details.

6. Your Rights

Depending on where you are located, you may have the right to access, correct, update, or request deletion of your Personal Information. You can exercise these rights by contacting us at admin@memorra.co.

7. Data Retention

When you place an order through the Site, we retain your Order Information for our records unless and until you ask us to delete this information, or as required to comply with applicable tax, accounting, or legal obligations under Indian law.

8. Children's Data

The Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

9. Cookies

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect your ability to use certain features of the Site, including checkout.

10. Changes

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. The "Last updated" date at the top of this page will reflect the most recent revision.

11. Grievance Officer

In accordance with the Information Technology Act, 2000 and the rules made thereunder, and the Consumer Protection (E-Commerce) Rules, 2020, the details of the Grievance Officer are provided below:

Name: Yashrajsinh Rana Designation: Customer Support Head Email: admin@memorra.co Phone: +91 98752 06622 Availability: 24/7 Address: Ghanshyam Paper Bond Industries, Sahajanand Industrial, Plot No 31, Virani Aghat, Dhebar Road, Kotharoya, Rajkot, Gujarat, 360002

12. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at admin@memorra.co or by mail using the address above.