Shipping Policy

Last updated: August 3, 2026

This Shipping Policy explains how we process, dispatch, and deliver your order from Memorra.

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1. Processing Time

Every Memorra product is personalized and made-to-order. Once your order is confirmed and payment is received, our artisans begin custom engraving/crafting your piece. Please allow us the timeframes below to prepare and ship your order with the care it deserves.

2. Delivery Timeline

• Orders are shipped and delivered within 5–7 business days from the date of order confirmation, across serviceable locations in India.
• Delivery timelines may vary slightly during high-demand periods (e.g., Raksha Bandhan, festive seasons) due to increased order volumes. We will communicate any expected delays proactively.

3. Shipping Charges

We offer free shipping on all orders across serviceable pin codes in India.

4. Payment Before Shipping

As all products are personalized, orders are shipped only after payment is confirmed — either as full prepayment or the ₹49 token/confirmation amount plus balance, as applicable at checkout. Please refer to our [Terms & Conditions] for payment details. We do not offer Cash on Delivery (COD).

5. Order Tracking

Once your order is dispatched, you will receive a shipping confirmation with tracking details via email and/or SMS to the contact information provided at checkout.

6. Delivery Attempts & Address Accuracy

Please ensure your shipping address and contact number are accurate and complete at the time of order. We are not responsible for delays or non-delivery caused by incorrect or incomplete address details provided by the customer. Our courier partners will make reasonable delivery attempts; if delivery is unsuccessful due to recipient unavailability, additional charges or delays may apply for redelivery.

7. Serviceability

While we strive to deliver across India, delivery to certain remote or restricted pin codes may not be available. You can check serviceability for your pin code at checkout or on the product page.

8. Damaged or Lost Shipments

If your order arrives damaged, please refer to our [Refund & Return Policy] — a mandatory unboxing video is required to process any damage claims. If your order appears lost in transit, please contact us at admin@memorra.co with your order number, and we will investigate with our courier partner.

9. Contact Us

For any shipping-related questions, reach out to:

Yashrajsinh Rana — Customer Support Head Email: admin@memorra.co Phone: +91 98752 06622 Available: 24/7