Refund policy
Refund & Return Policy
Last updated: August 3, 2026
At Memorra, every piece is custom-made and personalized just for you. Because of this, we've designed our return and refund process to be fair, clear, and protective of both you and the integrity of your personalized product. Please read this policy carefully before placing your order.
1. Warranty
All Memorra products come with a 6-month warranty from the date of delivery, covering manufacturing defects such as faulty clasps, engraving errors caused by us, or premature plating/finish issues under normal use.
The warranty does not cover:
- Damage caused by improper use, mishandling, or accidents
- Normal wear and tear
- Damage caused by exposure to water, sweat, perfume, or chemicals beyond what is specified in our care instructions
- Products that have been altered, resized, or repaired by anyone other than Memorra
2. Return & Exchange Eligibility
You may request a return or exchange within 7 days of delivery.
Returns and exchanges are accepted only if:
- The product is damaged on arrival
- You receive the wrong product
- There is a manufacturing defect
⚠️ An unboxing video is mandatory as proof for all return/exchange requests. This video must clearly show the sealed package being opened for the first time, without cuts or edits. Requests submitted without a valid unboxing video will not be processed.
3. Non-Returnable Items
For hygiene and safety reasons, the following cannot be returned or exchanged:
- Used or worn jewelry
- Items without their original packaging, certificate, or warranty card
- Products damaged due to customer handling
As all Memorra products are personalized (engraved with names or custom details), we are unable to accept returns or exchanges for reasons of personal preference, sizing (unless a manufacturing defect), or change of mind, since these products cannot be resold.
4. How to Request a Return/Exchange
- Email us at admin@memorra.co within 7 days of delivery, with your order number and the unboxing video attached or linked.
- Our support team will review your request and confirm eligibility within a reasonable time.
- If approved, we will share instructions for returning the product to us.
- Once we receive the returned product and verify its condition, we will process your refund or exchange.
5. Refunds
- Full money will be refunded only after we receive the returned product back and it has been inspected and verified by our team.
- Refunds will be issued to the original method of payment via Razorpay, within a reasonable number of business days after the returned item is received and approved.
- The token/confirmation amount (₹49) or any prepaid amount collected at checkout is part of the total order value and will be included in the refund where a return is approved under this policy.
- Shipping charges (where applicable) are non-refundable, except in cases where the return is due to our error (wrong product, defect, or damage in transit).
6. Cancellations
Because every product is made-to-order and personalization begins shortly after payment confirmation, orders cannot be cancelled once production has started. If you wish to cancel, please contact us at admin@memorra.co as soon as possible after placing your order — we will do our best to accommodate cancellation requests only if production has not yet begun.
7. Contact Us
For any questions about returns, refunds, or warranty claims, reach out to:
Yashrajsinh Rana — Customer Support Head Email: admin@memorra.co Phone: +91 98752 06622 Available: 24/7