Return & Refund Policy

Thank you for shopping with Memorra. We strive to ensure that you are satisfied with your purchase. Please read our Return & Refund Policy carefully before placing an order.

1. Eligibility for Returns

We accept returns only for products that are damaged, defective, or incorrect at the time of delivery.

To be eligible for a return:

• The item must be unused and in its original packaging.
• The return request must be raised within 48 hours of delivery.
• Proof of damage or issue (photos/videos) may be required.

2. Non-Returnable Items

The following items are not eligible for return or refund:

• Personalized or custom-made products
• Used or damaged items caused by customer handling
• Products returned without original packaging
• Gift cards or promotional items

3. Return Process

To request a return, please contact us with your order details and issue description.

Once your request is reviewed and approved, we will provide return instructions. Customers may be required to ship the product back to our address.

4. Refund Policy

Refunds will be processed only after the returned item has been inspected and approved.

Approved refunds will be credited to the original payment method within 5–10 business days, depending on your bank or payment provider.

5. Exchange Policy

In case of defective or damaged products, we may offer a replacement instead of a refund, depending on product availability.

6. Cancellation Policy

Orders can only be cancelled before they are shipped. Once the order has been dispatched, cancellation requests will not be accepted.

7. Shipping Charges

Shipping charges are non-refundable unless the return is due to our error or a damaged/incorrect product.

8. Contact Information

If you have any questions regarding returns, refunds, or cancellations, please contact us:

Email:
Admin@memorra.co

Phone:
+91 9327614514

Address:
Ghanshyam Paper Bond Industries,
Sahajanand Industrial,
Plot No 31, Virani Aghat,
Dhebar Road, Kotharoya,
Rajkot, Gujarat – 360002, India