Legal Notice

Last updated: 22 September 2026

Website Owner and Operator

The website https://memorra.co is owned and operated by Sahyog Metal Products, a sole proprietorship trading under the brand name Memorra.

Proprietor: Dodiya Jyotsanaben Chandrasinh
GSTIN: 24EKFPD9605F1ZD

Registered business address:
Ghanshyam Paper Bond Industries,
Sahajanand Industrial, Plot No. 31,
Virani Aghat, Dhebar Road, Kotharoya,
Rajkot, Gujarat – 360002, India.

Contact Details

Customer support, orders and privacy requests:
support@memorra.co

Phone / WhatsApp:
+91 98752 06622

Staffed support hours:
Monday–Friday, 10:00 AM–5:00 PM Indian Standard Time (IST).

Brand collaborations, creators and social media inquiries:
collab@memorra.co

Legal correspondence, urgent escalations and administrative matters:
admin@memorra.co

Messages may be submitted outside staffed hours. Support hours do not extend any mandatory legal response deadline.

Grievance Contact

Grievance Officer: Yashrajsinh Rana
Designation: Customer Support Head
Email: support@memorra.co
Phone: +91 98752 06622

For formal complaints, use the subject line “Formal Grievance – [Order Number]” and describe the concern and resolution requested.

Written correspondence may also be sent to the registered business address above.

Applicable Website Policies

Use of this website and purchases from Memorra are governed by our:

• Terms of Service.

• Privacy Policy.

• Shipping Policy.

• Return, Replacement, Refund & Cancellation Policy.

Please review these policies before placing an order. Product-specific information and the order details presented at checkout also apply to your purchase.

This Legal Notice identifies the business operating the website. It does not replace the detailed policies or create additional restrictions on customer rights.

Intellectual Property

The Memorra branding, original website content, photographs, artwork and product designs are owned by Sahyog Metal Products or used with permission from their respective owners.

Except where permitted by law, protected content must not be reproduced, distributed or commercially exploited without the relevant owner’s permission.

Third-party names and trademarks remain the property of their respective owners. Their appearance on this website does not imply an affiliation or endorsement unless expressly stated.

Website Information

We take reasonable care to present accurate product and business information. If an error materially affects an order, we will inform the customer and explain the available resolution.

Website corrections will not retrospectively remove commitments or consumer rights applicable to an existing purchase.

External Links and Service Providers

Our website may contain links to third-party websites and use providers for hosting, payments, delivery and other services.

Those providers may have separate terms and privacy notices. Their involvement does not remove Memorra’s responsibilities as the seller.

Legal and Intellectual Property Notices

Send legal correspondence or reports of suspected intellectual property infringement to admin@memorra.co.

Please include your name, contact details, the relevant webpage or product, a description of the concern and supporting information. If acting on behalf of another person or business, explain your authority to do so.

Please avoid sending unnecessary sensitive personal information.

Governing Law and Consumer Rights

The operation of this website and transactions with Memorra are subject to applicable Indian law.

Nothing in this Legal Notice excludes or limits mandatory consumer rights, statutory remedies or access to a court, consumer commission or other authority having jurisdiction under applicable law.

Returns and Physical Visits

The registered address identifies the business and is available for written correspondence. It should not be treated as a walk-in retail location or an automatically authorized return address.

Contact support@memorra.co before arranging a visit or returning a product.

Updates

We may update this Legal Notice when our business details or applicable requirements change. The current version will be published on this page with an updated date.